I8bet Privacy Policy — Protection of Malaysian Users' Information
I8bet is committed to protecting the privacy and security of every user's personal information in Malaysia. This document outlines the types of data we collect, how it is used, and your rights as a user of our platform.
Last updated: 2026. This Policy applies to all registered i8bet users.
1. Information We Collect
When you register and use the i8bet platform, we collect several categories of information to ensure our services operate correctly and securely. The types of data collected are as follows:
- Account information: Full name, email address, phone number, date of birth and encrypted password collected at registration.
- Device and browser information: Device type, operating system, browser type, IP address, and other technical data automatically transmitted when you access the platform.
- Local payment information (MYR): Bank name, account number (partially stored for verification), e-wallet account numbers such as TNG eWallet, and records of deposit and withdrawal transactions in MYR.
- Cookies and tracking data: i8bet uses session cookies and persistent cookies to maintain login status, save your preferences, and analyse platform usage patterns.
- Usage data: Activity records such as games played, session duration, bets placed and interactions with promotions.
All data collection is carried out with your implied consent upon registration and agreement to the platform's terms of use.
2. How We Use Your Information
Information collected by i8bet is used solely for the following purposes:
- Account management: Processing registrations, verifying identity, enabling secure login, and managing user profile details.
- Transaction processing: Processing deposits and withdrawals in MYR, verifying payments, and maintaining financial records for accounting purposes.
- Service delivery: Enabling access to all games, Sports Betting, and other available platform features.
- Service communications: Sending account-related notifications, promotional updates, security alerts, and customer support responses.
- Platform improvements: Analysing aggregated usage patterns to improve user experience, technical performance, and game offerings.
- Legal compliance: Meeting applicable regulatory requirements and conducting fraud prevention and anti-money laundering checks.
I8bet does not use user data for any purpose outside the scope above without first obtaining additional consent from the user.
3. Cookies & Session Tracking
The i8bet platform uses cookies to enhance the user experience and ensure the platform runs smoothly. There are two main types of cookies we use:
Session cookies used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser or log out of your account.
Persistent cookies stores certain preferences such as display language and account settings so you don't have to reconfigure them each time you log in. These cookies have a set expiry period.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain platform features, including automatic login authentication.
4. Data Storage & Security
I8bet implements comprehensive technical and organisational security measures to protect users' personal data from unauthorised access, disclosure, alteration or loss. Key measures in place include:
- SSL (Secure Socket Layer) encryption for all data transmitted between your device and the platform's servers.
- Passwords are stored using a one-way hashing algorithm — your password is never saved in plain text.
- Strict internal access controls — only authorised personnel may access user data, and only for necessary operational purposes.
- Continuous security monitoring to detect unauthorised access attempts or suspicious activity.
Account and transaction information is retained for as long as required for legal compliance and service purposes. Data that is no longer needed will be deleted or anonymised in accordance with established procedures.
5. Information Sharing & User Rights
Third-Party Sharing
I8bet does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information is only shared in the following limited circumstances:
- Payment providers: Transaction details required to process deposits and withdrawals are shared with approved payment providers, subject to their own confidentiality agreements.
- Game providers: Minimum technical data is shared with game provider partners to enable game functionality.
- Legal authorities: Information will be disclosed to the relevant authorities where required by law or a valid court order.
User Rights Over Personal Data
As an i8bet user, you have the following rights regarding your personal data:
- Access rights: You may request a copy of the personal information we hold about you.
- Right to rectification: You may update or correct inaccurate information via your account settings or by contacting support.
- Right to erasure: You may request the deletion of your personal data, subject to applicable legal retention obligations.
To exercise any of these rights, please contact our support team by email at [email protected] or refer to the FAQ section for further guidance.
6. Policy Changes & How to Contact Us
I8bet reserves the right to update or modify this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or service improvements. Users will be notified of any material changes via in-platform notifications or their registered email.
Updated versions of this policy take effect immediately upon publication. Continued use of the platform after the effective date constitutes acceptance of the revised policy. We encourage users to review this page periodically to stay informed about how their information is handled.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact the i8bet privacy team at:
- Email: [email protected]
- Live chat within your account during operating hours
- Centre FAQ for general questions about privacy and account security
We are committed to responding to all privacy-related enquiries within 5 business days.
Have a question about privacy or account security?
Check the FAQ section or create an account to start using the i8bet platform safely.